Patient Journey

From First Contact to Your Return Home, We're With You at Every Step

At HED Clinic Health Tourism Agency, we coordinate your health travel journey from your first request to your return home. All medical evaluations and treatments are provided by our licensed partner healthcare facilities, while we take care of planning, travel, accommodation and communication.

Step-by-Step Process

Initial Contact & Information Request

Submit your request through our website, WhatsApp or email. One of our coordinators will contact you to understand your needs and goals.

Medical Evaluation & Treatment Plan

We forward your case and documents (photos, X-rays, reports) to our partner facility, whose physicians review them and prepare a personalized treatment plan. We then share the plan, costs and timeline with you.

Trip Planning

Once you approve your plan, we coordinate your visit: from choosing travel dates to booking your hotel and clinic appointments. We also assist with flight and visa guidance if needed.

Arrival in Istanbul

Upon landing, your private transfer driver will greet you at the airport and escort you to your hotel.

In-Person Consultation & Treatment at Partner Facility

You meet the partner facility’s physicians for an in-person consultation, and your treatment is carried out by their licensed medical team.

Discharge & Follow-Up Planning

Once your treatment is completed, you receive post-treatment instructions, medication (if required) and a recovery kit from the partner facility. Our team stays in touch to coordinate follow-up until and after you return home.

Travel & Accommodation

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Multilingual Support

Our team supports you in multiple languages throughout your journey.

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Airport Pickup & Drop-Off

Private VIP transfer vehicles from airport to hotel and clinic
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Hotel Stay

Comfortable, centrally located hotels selected for patient convenience

POST-TREATMENT FOLLOW-UP COORDINATION

  • Daily check-ins during your stay
  • Coordination of follow-up visits at the partner facility
  • Remote support via WhatsApp/email after your return
  • Forwarding your healing photos to the partner facility's physicians for feedback
  • Ongoing communication with the partner facility after your return
Quick replies via WhatsApp
Travel and accommodation arranged
Clear guidance and translations
Personal support throughout your journey
Follow-up coordination with the partner facility

REQUEST FREE INFORMATION

From your first message to your return home, you’ll have a dedicated patient coordinator by your side.

    REQUEST FREE INFORMATION​